Cancellation policy

If the tenant is a consumer, he is entitled to a right of withdrawal pursuant to § 312g BGB (German Civil Code) in accordance with § 355 BGB. The right of revocation expires in accordance with § 356 para. 4 BGB in the case of a contract for the provision of services (here: execution of the rental agreement) if the entrepreneur has provided the service in full and has only started to provide the service after the consumer has given his express consent and at the same time confirmed his knowledge that he will lose his right of withdrawal upon complete fulfillment of the contract by the entrepreneur. In the case of an off-premises contract, the consumer’s consent must be provided on a durable medium.

For tenants who are consumers, the following applies

Cancellation policy:

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date of conclusion of the contract.

To exercise the right to cancel, you must inform us, Max Jan Heinrich & Candida Heinrich-Piras GbR, Elisabeth-Kirch-Str.22, 67659 Kaiserslautern, Germany, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website https://heyolive.studio. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you any fees for this repayment.

If you have requested that the service (here: execution of the rental contract) should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Sample withdrawal form:

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us).

-To Max Jan Heinrich & Candida Heinrich-Piras GbR, Elisabeth-Kirch-Str.22, 67659 Kaiserslautern -I/We (*) hereby revoke the rental agreement concluded by me/us (*) dated -Date________________ -Name of the consumer(s):_____________________________________________________________ -Address of the consumer(s):___________________________________________________________ -Signature of the consumer(s) (only for notification on paper):________________________________ -Date:_______________________

(*) Delete as appropriate.